K-SMART

Kerala - Solution for Managing Administrative Reformation and Transformation

A new data-centric solution for LSGIs in Kerala using latest, cutting-edge technologies from the market. This solution aims to build smart e-governance for all Local bodies to ensure good governance for citizens, employees, or anyone seeking services through local bodies with integrated mobile app and web-based platforms.

120+

AI Programs

85%

Success Rate

10+

Industries

Challenges

Transforming fragmented local governance into unified digital administration

Multiple Standalone Systems

LSGIs operated through multiple disconnected standalone systems for different services, requiring citizens to navigate various platforms for revenue, permits, welfare schemes, and registrations. This ...

Manual Paperwork and Processing Delays

Traditional paper-based workflows resulted in lengthy processing times, lack of transparency in application status, delays in approvals, and increased dependency on intermediaries. Citizens faced chal...

Limited Data-Driven Decision Making

Local body administrators lacked unified dashboards and real-time analytics for monitoring service delivery, financial transactions, and administrative performance. Without integrated data systems and...

Our Solution

A sovereign API platform providing unified access to multiple LLMs

Our Solution

One streamlined platform integrating all LSGI services and operations.

Edstem Technologies service showcase illustration

Proven Impact

Transforming local governance through digital innovation.

Established unified digital framework integrating all LSGI services across Panchayats, Municipalities, and Corporations

Implemented end-to-end automation from application submission to certificate generation with complete traceability

Deployed microservices-based cloud-native architecture ensuring scalability and high availability

Integrated with external systems including AutoDCR, GIS, Sanchaya, e-Treasury, e-Payment gateways, and Aadhaar verification

Created role-based access control for citizens, employees, and administrators ensuring data security and process control

Enabled data-driven administration through real-time dashboards providing insights into service delivery, financial transactions, and administrative performance

Delivered transparent status tracking, digital receipts, instant payments, and elimination of intermediaries for citizens

Platform: Web Portal + Mobile Application (Android & iOS)

Coverage: All LSGIs in Kerala

Integration: AutoDCR, GIS, Sanchaya, e-Treasury, Aadhaar

Architecture: Microservices, Cloud-Native, AI/ML Ready

Our Approach

Systematic implementation of comprehensive digital governance

Phase 1

Vision & Requirements Analysis

Phase 2

Core Module Development

Phase 3

Technology Stack Implementation

Phase 4

External System Integration

Phase 5

Multi-Channel Deployment

Phase 6

Monitoring & Continuous Evolution

Phase 1

Phase 2

Phase 3

Vision & Requirements Analysis

Core Module Development

Technology Stack Implementation

Phase 4

Phase 5

Phase 6

External System Integration

Multi-Channel Deployment

Monitoring & Continuous Evolution

Major Modules Overview

Unified Civic Services, Streamlined for Every Citizen

Revenue & Property Tax

Property assessment, mutation, and ownership transfer with online property tax calculation and payment. Generation of digital receipts, demand registers, and e-notices for comprehensive revenue management.

Building and Development Permits

Online submission and scrutiny of building permit applications with integration to AutoDCR for plan verification and GIS for location validation. Issuance of occupancy certificates and development permits through automated workflows

Trade, D&O, and Dangerous & Offensive Licenses

Online application, renewal, and fee payment for business licenses. Digital inspection reports and approval workflows ensuring compliance and efficiency.

Birth, Death & Marriage Registration

Online registration with certificate download and verification facilities. Integration with state and national civil registration databases for seamless data exchange

Welfare Pension & Schemes

Application management for various welfare pensions and assistance schemes. Beneficiary tracking and disbursement integration with Treasury systems.

Public Works & Asset Management

Digital recording and monitoring of local body infrastructure projects. Asset creation, maintenance tracking, and progress monitoring capabilities.

File and Correspondence Management

Workflow automation for internal office communications. File tracking, document management, and digital signatures for paperless administration.

Grievance Redressal

Citizen grievance submission and tracking with escalation matrix and feedback management for improved citizen satisfaction

News and Updates

The K-SMART News Portal provides regular updates about:

Implementation progress across LSGIs

New module rollouts and feature enhancements

Citizen awareness initiatives and digital literacy programs

Success stories and best practices from various local bodies

Key Benefits

For Citizens

Easy online access to all LSG services through one portal
Transparent status tracking and reduced processing delays
Digital receipts, instant payments, and elimination of middlemen
Mobile app access for anytime, anywhere service delivery

For Performers

Reduced paperwork and redundant data entry
Automated workflows for faster approvals
Unified dashboard for performance monitoring
Digital management and correspondence tracking

For Administrators

Data-driven decision-making with real-time dashboards
Improved monitoring of financial, administrative, and service parameters
Enhanced accountability and public satisfaction
Integration with state-level systems for seamless operations

1

Web Portal

https://ksmart.lsgkerala.gov.in/ui/web-portal

2

Services

https://ksmart.lsgkerala.gov.in/ui/web-portal/services

3

News & Updates

https://ksmart.lsgkerala.gov.in/ui/web-portal/news

4

Mobile Application

Available on Android and iOS platforms

Future Roadmap

K-SMART continues to evolve with planned enhancements

Expansion of GIS mapping integration and spatial analytics

Blockchain-enabled records for enhanced security and transparency

AI-based analytics for predictive governance and optimization

Citizen feedback analytics and chatbot-based support systems

Real-time public dashboards at Panchayat and Municipality levels

Interoperability with other e-Governance platforms (SEVANA, SANCHAYA, SABHA)

Enhanced mobile features and offline capabilities

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